SHIPPING
We are based in Singapore and operate regionally across Southeast Asia, including Malaysia, Indonesia, the Philippines, Hong Kong, and Taiwan.
Do you ship outside the Singapore?
Yes, we ship to multiple countries in Asia
What carriers do you ship through and how is cost calculated?
We work with trusted logistics partners such as Ninja Van, J&T Express, and Lalamove. Shipping cost is calculated based on your location, package weight, and delivery method chosen at checkout.
How will our orders be packaged?
Orders are packed securely in branded ZALORA packaging or protective pouches, depending on the product type, to ensure they arrive in excellent condition.
How accurate are the weights of your products?
Weights listed on product pages are based on manufacturer specifications and our warehouse measurements, and are accurate to ensure fair shipping costs.
Can I combine multiple orders to save on shipping costs?
Currently, orders are processed individually to ensure quick dispatch. We are working on enabling order combination in future updates.
Do you provide free shipping on orders over a certain amount?
Yes! Free shipping is available for orders over a specific threshold, which varies by country. Please check the current promotion on our homepage.
Do you offer local pickup as an option?
In select regions, yes — we offer Click & Collect at designated ZALORA partner stores. Availability will be shown at checkout if supported.
How long will it take for my order to arrive?
Delivery typically takes 1–3 working days in metropolitan areas and 3–7 working days for rural zones, depending on your location and courier.
PRODUCT
What are the key features of this product?
Each product page lists detailed features such as fabric type, fit, design highlights, and brand-specific benefits.
This depends on the product category. For example, wearables are ready-to-use, while beauty items include usage instructions on their packaging and product page.
What materials is this product made from?
You can find material information (e.g., 100% cotton, polyester blend) in the “Details” section of the product page.
Is this product available in different sizes/colors/variants?
Yes, available sizes and colors are shown on the product page. If your size is out of stock, you can subscribe to restock alerts.
What are the dimensions and weight of the product?
These details are displayed in the product specifications section. If not available, please contact our customer support for more info.
PAYMENT
Is my payment information secure?
Absolutely. All payments are encrypted and processed through secure SSL-certified systems. We also support trusted gateways like PayPal, Stripe, and GrabPay.
Why is my credit or debit card being rejected during checkout?
Common reasons include incorrect card details, expired cards, or regional restrictions. Please check with your bank or try an alternative payment method.
Are there any additional fees for certain payment methods?
No extra fees from us. However, your bank or payment provider may apply currency conversion or international transaction fees.
Can I get a refund if I paid with a specific payment method?
Yes, refunds will be returned to the original method of payment. Refund timelines vary depending on your bank or provider.
Do you offer any discounts or promotions on this product?
We frequently run sales, discount codes, and bundle deals. Please check the product page or promotions banner for current offers.
WHOLESALE
Do you offer wholesale pricing to restaurants and businesses?
Yes, we offer wholesale pricing to qualified retailers, business owners, and resellers. If you are interested in placing large orders or forming a partnership, please contact our wholesale team at [wholesale@zalora.com] for more details.
Are there bulk or wholesale pricing options available?
Yes. Bulk discounts and tiered pricing options are available for select products. The final pricing will depend on the quantity ordered and product category. Please reach out to our team for a custom quote.
Do you price match with other retailers?
Currently, we do not offer price matching. However, we strive to keep our prices competitive and regularly offer exclusive discounts, seasonal promotions, and loyalty rewards to ensure you always get the best value.